Privacy Statement

Using this website

PRIVACY STATEMENT

The Trustee is committed to handling your personal information with care.

The Trustee of the Fund* has an obligation to comply with all relevant State and Federal legislation with regard to the management and administration of the Fund and the handling of your personal information.

Relevant legislation includes the Privacy Act 1988 (the Act), which contains National Privacy Principles, regulating the collection, holding, use, correction, disclosure and transfer of personal information by organisations such as the Fund.

The Trustee ensures that it complies with all the requirements outlined in the Act, and is committed to ensuring that your privacy is respected and that your personal information is handled with care.

*Professional Associations Superannuation Limited (ABN 14 056 917 303 AFSL 222590 RSE L0000352) is the Trustee of the Professional Associations Superannuation Fund (PASF) (ABN 78 984 178 687 RSE R1000429).  SMARTpension is a Division of PASF.

Service providers

The Trustee employs a range of service providers to assist with the management and administration of the Fund.  These service providers collect or have access to your personal information on behalf of the Trustee.  All service providers are bound by the Act and must abide by the National Privacy Principles when handling your information. 

Australian Administration Services (ABN 62 003 429 114) (AAS) is a specialist administration company, employed by the Trustee to administer the Fund.

eo Financial Services Pty Ltd (ABN 57 103 181 844) (eoFS) provides the Trustee with a range of services, including:

• general management
• secretarial
• secretariat
• management of regulatory compliance
• management of other third party service arrangements, and
• product development.

eoFS also provides premises for the Trustee.  eo Pty Ltd (ABN 53 000 013 276 AFSL 232501) (eoPL) provides general financial product advice on behalf of the Trustee.  eoFS and eoPL are related companies, and are permitted under the Act to share the information they collect.

Information collected about you

The Trustee, through its service providers, holds your personal information and member details, which may include your:

• tax file number
• contact details
• nominated beneficiaries
• contribution history
• nominated rollover institutions, and
• surcharge debts.

Your information may be collected directly from you or indirectly from a superannuation fund from which you transfer a benefit into SMARTpension.

Privacy Principle 1.3 requires the Trustee and its service providers to take reasonable steps to ensure that you are aware of who is requesting your information and how to contact them.

Why your information is collected

Your personal information is held and used for the purposes of establishing your membership, administering your entitlements and making pension payments to you, calculating your benefit, responding to your queries, and for product development.

If your information is not collected

If you do not provide personal information that is sought by the Trustee, there may be delays in establishing your membership of the Fund, paying or transferring a benefit, or otherwise contacting you or providing you with services.

Providing your tax file number is not compulsory, however if your tax file number has not been provided then payments from your account may be taxed at the highest marginal tax rate plus the Medicare Levy.

Disclosure of your information

Your information may be disclosed by the Trustee or its service providers to third parties such as:

• the Fund's professional advisers
• actuaries
• mail houses
• other external service providers who are contracted for the purpose of administering the Fund.

The Trustee must also provide information as required by law to government agencies such as:

• the Australian Prudential Regulatory Authority (APRA);
• the Australian Taxation Office (ATO);
• the Australian Securities and Investments Commission (ASIC); and
• the Superannuation Complaints Tribunal (SCT).

Collection and handling of sensitive information

Sensitive information, such as medical and health information, is only collected, used or disclosed with your express consent.  The forms used to collect such information will provide details about how sensitive information may be used or disclosed.

The security of your information

Personal information is disposed of with care, either by shredding documents, or by sending documents for recycling where information continues to be treated as confidential.  The Trustee requires its service providers to implement strong data security principles.

Access to your information

You can request access to your personal information, or update or correct your personal information, by contacting the Fund (details provided below).

The Trustee retains the right to charge a reasonable fee to cover the costs of providing you with access to your information, although usually your personal information can be confirmed to you without cost.  While a request for confirmation of your personal information will be answered as soon as possible, please allow a month from the date of your request for a response to be provided.

How to contact the Fund

If you would like more information about the way the Trustee handles your personal information, please contact the Fund as follows:

Call:      1300 366 508
Fax:       1300 665 403
Email:   info@smartpension.com.au
Post:     SMARTpension, Locked Bag 5042, Parramatta NSW 2124

If you wish to complain about a privacy related matter, please contact us on the details above, marking correspondence 'Notice of Complaint'.

The Privacy Commissioner

If after raising a concern about privacy with the Fund you feel that the matter has not been adequately dealt with, you may contact the Privacy Commissioner.  The Privacy Commissioner's contact details are:

Call:     1300 363 992
Fax:      02 9284 9666
Email:  privacy@privacy.gov.au
Web:    www.privacy.gov.au
Post:    Privacy Commissioner, GPO Box 5218, Sydney NSW 2001

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Using this website and the collection of browsing information

Professional Associations Superannuation Limited (ABN 14 056 917 303 RSE Licence L0000352 AFS Licence 222590) (the Trustee, we or us) is the Trustee of the Professional Associations Superannuation Fund (RSE R1000429) (the Fund). SMARTpension is a division of the Fund.

This website is operated by an internet service provider on behalf of the Trustee, under the domain name www.smartpension.com.au (SMARTpension website).

We understand and appreciate that you, as a SMARTpension website visitor, are concerned about your privacy and about the confidentiality and security of information we may gain about you online.  The Trustee is committed to protecting your privacy.  The following guidance explains how information that is transmitted about you is treated as you access and interact with the SMARTpension website.

Information we collect about you

When you look at this website, our internet service provider makes a record of your visit and logs the following information for statistical purposes:

• your server address
• your top level domain name (for example .com, .gov, .au, .uk etc)
• the date and time of your visit to the site
• the pages you accessed and documents downloaded
• the previous site you have visited
• the type of browser you are using

If you visit the SMARTpension website to read, browse or download information, our system will record the date and time of your visit to our site, the pages viewed and any information downloaded.

As the SMARTpension website develops and as technology evolves, we will continue to strive to provide you with better and more customised services and with a more effective website.  We encourage you to review this information periodically because the information may change from time to time.

More Information

Refer to the Privacy Statement for information about the identity of the Trustee, information on how to access personal information we hold, the organisations to which we disclose personal information and laws requiring information to be collected.